---
title: Troubleshooting
description: >-
  Start here when something breaks — a symptom-to-page router across login,
  network, jobs, uploads, billing, and the workspaces.
tags:
  - troubleshooting
---

Find the row that matches your symptom. Each guide walks through the fix and ends with a checklist of what to send support if the fix doesn't work. The guides are grouped by where the problem shows up, not by which tool you ran: you can't get in, the request doesn't reach the server, a job failed, or a result won't render.

## Find your symptom

| If you're seeing… | Go to |
|---|---|
| Can't sign in, session expired, or a "too many requests" wall | [Login](/docs/troubleshooting/login) |
| Requests time out, CORS errors, WebSocket/SSE won't connect, or a firewall blocks you | [Networking & API Access](/docs/troubleshooting/network) |
| A job failed, is stuck, or returned an unexpected result | [Job Failures & Stuck Runs](/docs/troubleshooting/jobs) |
| A file won't upload or is rejected | [File Upload Issues](/docs/troubleshooting/uploads) |
| A canvas card won't render, a 3D viewer is blank, or an export fails | [Canvas Issues](/docs/troubleshooting/canvas) |
| Chat streaming stalls, tool calls fail, or citations are missing | [Chat Issues](/docs/troubleshooting/chat) |
| Quota errors, payment failures, credit usage, or overage alerts | [Billing & Quotas](/docs/troubleshooting/billing) |
| Slow pages, laggy interactions, or high memory use | [Performance](/docs/troubleshooting/performance) |
| Cache, extension, or browser-compatibility problems | [Browser & Cache](/docs/troubleshooting/browser) |
| API authentication, rate limits, or SDK setup | [API & SDK Issues](/docs/troubleshooting/api) |

## FAQ

### What should I include in a support ticket?

  Job ID, org slug, tool name, timestamps, and screenshots/logs of the failure.

### Where do logs live?

  `ivybloom jobs follow JOB_ID` streams a job's status and logs in your terminal. Browser and network logs come from your browser's DevTools.

## Read next