Troubleshooting
Start here when something breaks — a symptom-to-page router across login, network, jobs, uploads, billing, and the workspaces.
Find the row that matches your symptom. Each guide walks through the fix and ends with a checklist of what to send support if the fix doesn't work. The guides are grouped by where the problem shows up, not by which tool you ran: you can't get in, the request doesn't reach the server, a job failed, or a result won't render.
Find your symptom
| If you're seeing… | Go to |
|---|---|
| Can't sign in, session expired, or a "too many requests" wall | Login |
| Requests time out, CORS errors, WebSocket/SSE won't connect, or a firewall blocks you | Networking & API Access |
| A job failed, is stuck, or returned an unexpected result | Job Failures & Stuck Runs |
| A file won't upload or is rejected | File Upload Issues |
| A canvas card won't render, a 3D viewer is blank, or an export fails | Canvas Issues |
| Chat streaming stalls, tool calls fail, or citations are missing | Chat Issues |
| Quota errors, payment failures, credit usage, or overage alerts | Billing & Quotas |
| Slow pages, laggy interactions, or high memory use | Performance |
| Cache, extension, or browser-compatibility problems | Browser & Cache |
| API authentication, rate limits, or SDK setup | API & SDK Issues |
FAQ
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